Customer Support

NOXO Customer Support

At NOXO Company, we are committed to providing exceptional customer support to ensure your satisfaction with our products and services. This document outlines the support services we offer, how to contact us, and what you can expect when reaching out for assistance.

1. Support Scope

Our customer support team is here to assist you with the following matters related to NOXO LED goggles and your purchases:

  • Product inquiries (e.g., specifications, features, usage instructions, size guidance).
  • Order-related questions (e.g., order status, shipping tracking, payment issues).
  • Quality-related concerns and return/refund requests (in line with our Refund and Returns Policy).
  • Troubleshooting assistance for product malfunctions (e.g., LED light issues, battery problems, charging failures).
  • Feedback and suggestions for product improvement or service enhancement.

Please note that our support does not cover issues caused by improper use, modification, disassembly, or third-party repairs of NOXO products.

2. Contact Methods

You can reach our customer support team through the following channels. We aim to respond to all inquiries in a timely and efficient manner:

2.1 Email Support

For detailed inquiries, feedback, or support requests that require documentation (e.g., photos/videos of product issues), please contact us via email:

Email Address: service@noxoglow.com

Response Time: 24-48 business hours (Monday to Friday, excluding public holidays).

To help us assist you quickly, please include your order number (if applicable), product model, and a clear description of your issue in your email.

2.2 FAQ Section

Before contacting our support team, we recommend checking our Frequently Asked Questions (FAQ) page on our official website. It contains answers to common questions about product usage, orders, shipping, and returns, which may resolve your issue quickly without the need for further contact.

3. Support Process

  1. Submit Your Inquiry: Choose your preferred contact method (email) and provide all relevant details (order number, product information, issue description).
  2. Initial Response: Our support team will acknowledge your inquiry within the specified response time and ask for additional information if needed.
  3. Issue Resolution: We will investigate your issue, provide guidance, troubleshoot problems, or initiate return/refund processes (if eligible) based on our policies.
  4. Follow-Up: After resolving your issue, we may follow up to ensure your satisfaction and address any remaining questions.

4. Service Commitment

We strive to provide friendly, professional, and efficient support to every customer. Our team is trained to handle your inquiries with care and ensure that you receive accurate and helpful solutions. We value your trust in NOXO and are dedicated to resolving any issues to your satisfaction.

5. Updates to Support Information

NOXO reserves the right to update our customer support contact details, service hours, or support scope at any time. Any changes will be posted on our official website to keep you informed.

Last Updated: 03.28.2026